General Terms and Conditions (GTC)

1. Scope and provider

These General Terms and Conditions (GTC) apply to all orders placed in the survbox online shop (survbox.com). The provider and contracting party is Hoti Enterprise (sole proprietorship), Schächlistrasse 6, 8953 Dietikon, Switzerland (“survbox” or “we”).

By completing an order, the person ordering (“customer” or “you”) accepts these GTC in the version valid at the time of the order. Deviating terms of the customer only apply if we expressly agree to them in writing.

2. Offer and products

survbox offers emergency-preparedness kits (e.g. solo, family, pro), refill sets and individual preparedness products. The contents of each kit are listed on its product page.

Images are illustrative. If an item is unavailable, we may replace individual components with equivalent or better products, provided the function and overall value of the kit are preserved.

Information on calories, shelf life, weight and technical properties is based on manufacturer data and may vary slightly.

Unless expressly stated otherwise on the product page, drinking water is not included, or not in sufficient quantity. Plan drinking water separately (guideline: 2–3 litres per person per day).

A survbox is a basic kit for self-sufficiency over a limited period. It does not replace instructions from the authorities or medical care and does not guarantee any particular outcome in an emergency. Please follow the emergency-supply recommendations of the official civil-protection authorities.

3. Conclusion of contract

Products displayed in the shop are not a binding offer but an invitation to order. By completing the order and payment process you make a binding offer. The contract is concluded with our order confirmation by email or upon successful receipt of payment.

We may decline orders without giving reasons, in particular if items are unavailable, delivery to the destination country is restricted, there are obvious price or system errors, or misuse is suspected. Any payments already made will be refunded in full.

4. Prices and payment

All prices are in Swiss francs (CHF) including statutory VAT, plus any shipping costs shown in the checkout before you complete the order. Amounts shown in other currencies are for guidance only; payment is settled in CHF.

Payment is made in advance by credit/debit card, TWINT or another payment method offered in the checkout. Payments are processed by specialised payment providers (e.g. Stripe, TWINT).

Vouchers cannot be redeemed for cash and cannot be combined with other promotions unless stated otherwise.

5. Delivery and shipping

We deliver to Switzerland and Liechtenstein and to the countries offered in the checkout. Certain products – in particular food, lithium batteries, fuels or lighters – cannot be shipped to every country for legal or transport reasons. Such restrictions are applied in the checkout.

Delivery times are non-binding estimates. Delays caused by carriers, customs, force majeure or supply shortages do not give rise to claims for damages. If there is a significant delay we will inform you and you may withdraw from the contract; any amounts paid will be refunded.

For deliveries outside Switzerland, customs duties, import taxes and fees may apply. These are borne by the customer unless expressly stated otherwise in the checkout.

Risk passes to you upon delivery to you or to the delivery address you specified. Please provide a complete and correct address; costs of re-shipping due to incorrect details or failure to collect are borne by you.

6. Inspection on receipt and warranty

Please check the parcel for visible transport damage on receipt and check the contents against the packing list. Report transport damage, missing items or defects within 7 days of receipt to support@survbox.com, with photos if possible.

For justified defects we will, at our discretion, provide a replacement, repair or refund the corresponding amount. If a replacement is not possible, you may request a price reduction or cancellation of the purchase. Further warranty claims are excluded to the extent permitted by law. Mandatory statutory consumer rights remain unaffected.

Usual variations in colour or packaging, equivalent replacement components (section 2) and damage caused by improper storage or use are not defects.

7. Returns and withdrawal

Swiss law does not provide a statutory right of withdrawal for online purchases. survbox nevertheless voluntarily grants a 14-day return right from receipt for unopened, unused goods in their original packaging.

For hygiene and safety reasons, opened or unsealed food, hygiene items, first-aid and medical products, and kits whose seal has been removed are excluded from returns.

Please announce your return in advance by email to support@survbox.com stating your order number. Return shipping costs are borne by the customer. Once we have received and checked the goods, we refund the purchase price (excluding the original shipping costs) within 14 days to the original payment method.

Consumers resident in the EU additionally have the statutory 14-day right of withdrawal under the mandatory law of their country of residence, including the exceptions provided there (e.g. for sealed goods that are unsealed and unsuitable for return for health or hygiene reasons).

8. Storage, shelf life and safe use

Store your survbox as described on the product page and in the box – generally cool, dry, away from light and out of reach of children. Check the expiry dates of food, batteries and first-aid material regularly and replace them in good time (e.g. with survbox refill).

Use tools, ignition sources, stoves, batteries and lights according to the manufacturer’s instructions. Note the allergen and ingredient information on food. We accept no liability for damage caused by improper storage, expired products or use contrary to the manufacturer’s instructions.

9. Refill, reminders and ReadyCheck

Refill sets and reminder features (e.g. ReadyCheck for expiry dates) are voluntary additional services. Reminders are provided without guarantee; you remain responsible for keeping your supplies up to date. No subscription is created unless you expressly sign up for one.

10. Customer account

You can order with or without a customer account. Keep your login details confidential and inform us if you suspect misuse. We may suspend accounts in the event of breaches of these GTC.

11. Liability

We are liable for damage caused intentionally or through gross negligence and in accordance with mandatory product-liability law. Otherwise, our liability is excluded to the extent permitted by law, in particular for slight negligence, indirect and consequential damage and loss of profit.

We are not liable for a survbox being sufficient in a specific emergency. Putting together a personal emergency supply remains the customer’s responsibility.

12. Data protection

We process personal data in accordance with our privacy policy.

13. Final provisions

Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). Place of jurisdiction is Dietikon (ZH) unless mandatory law provides otherwise; consumers may also sue at their place of residence. Mandatory consumer-protection provisions of the country of residence remain reserved.

If any provision of these GTC is invalid, the remainder remains valid. We may amend these GTC at any time; the version published at the time of the order applies. Questions: support@survbox.com.